Privacy policy

Privacy Policy
Last updated: 21 September 2026

Grant Murray, operating www.solabmw.com, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.

Information we may collect
Depending on how you interact with our store, we may collect:
Name
Billing and delivery address
Email address
Telephone number
Order and purchase details
Payment and transaction information
Customer service communications
Device, browser, IP address, and technical information
Website usage and browsing information
Marketing preferences
Information you provide when submitting a review, enquiry, or other communication

Payment information is generally processed by authorised payment service providers. We do not normally receive or store complete payment card details.

How we use personal information
We may use personal information to:
Process and fulfil orders
Take payment and prevent fraudulent transactions
Arrange delivery and provide tracking information
Provide customer support
Process returns, refunds, and complaints
Maintain and improve our website and services
Communicate with you about your order
Send promotional communications where you have consented or where permitted by law
Maintain business, tax, accounting, and legal records
Protect our customers, business, systems, and property
Comply with legal and regulatory obligations

Legal bases for processing
Where applicable, we process personal information because:
It is necessary to perform a contract with you
It is necessary to comply with a legal obligation
You have provided consent
It is necessary for our legitimate business interests, provided those interests do not override your rights
It is necessary to protect the security of our store or prevent fraud

You may withdraw consent for consent-based processing at any time.

Sharing personal information
We may share relevant information with trusted service providers that help us operate our business, including:
Shopify and store technology providers
Payment processors
Delivery companies and fulfilment providers
Fraud prevention and security providers
Customer service and communication providers
Website analytics and technical service providers
Professional advisers, insurers, regulators, law enforcement, or government authorities where required

We do not sell your personal information for money.

Service providers may process information in countries outside the country where you live. Where required, we use appropriate safeguards for international transfers.

Marketing communications
If you subscribe to marketing communications, we may send information about products, offers, and store updates.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at nvfp2155@outlook.com.

Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning
Remember preferences
Understand how visitors use the website
Improve performance and security
Support marketing where permitted

Where required by law, we will request consent before using non-essential cookies. You can manage cookies through your browser settings or any cookie preference tool made available on the website.

Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, resolve disputes, maintain business records, prevent fraud, and comply with legal, accounting, and tax obligations.

Your rights
Depending on where you live, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information
Request restriction of processing
Object to certain processing
Request a portable copy of your information
Withdraw consent
Complain to a relevant data protection authority

To exercise your rights, contact:
Email: nvfp2155@outlook.com
Phone: 7821645099
Address: 11 The Old Coal Yard, King's Lynn, PE31 7QW, United Kingdom

We may need to verify your identity before completing a request.

Children’s information
Our website is not intended for children under 18. We do not knowingly collect personal information from children for marketing purposes.

Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.